Privacy & Policies

Privacy Policy

Home Thai and Remedial Massage, Rozelle("we", "us", "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What we collect

• Name, email address and mobile number when you make a booking, create a member account, or purchase a gift voucher.
• Booking details — service, date, time and any notes you provide.
• Login history and a one-time-passcode (OTP) used to verify your identity when booking or logging in.
• Basic usage data collected automatically via cookies and analytics (see Cookies & Analytics below).

How we use it

• To create, confirm, reschedule and remind you about bookings.
• To operate your member account, loyalty rewards and gift vouchers.
• To process payments and, where applicable, private health insurance claims.
• To send booking confirmations, receipts and (with your consent) promotional offers.
• To improve our website and services.

Who we share it with

We do not sell your personal information. We may disclose it to trusted service providers who help us run the business, including:

• Google (Analytics/Ads) — website traffic and conversion tracking. Data may be processed on servers outside Australia (United States).
• Stripe — secure payment processing for gift vouchers/bookings. We do not store your full card details ourselves.
• SMS/email providers — used to deliver OTP codes and booking notifications; these may be processed outside Australia.

Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled in a manner consistent with the Australian Privacy Principles.

Access & correction

You can request access to, or correction of, the personal information we hold about you at any time by contacting us using the details below. You can also update most of your details yourself via My Account.

Complaints

If you have a concern about how we've handled your personal information, please contact us first so we can try to resolve it. If you're not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Cookies & Analytics

We use a small number of cookies and similar technologies:

• Essential cookies — required for the booking flow, login sessions and "remember me" login to work. These cannot be disabled.
• Google Analytics & Google Ads — helps us understand site traffic and measure the effectiveness of our advertising. You can opt out using the Google Analytics Opt-out Browser Add-onor your browser's cookie settings.

Australian law does not require a cookie-consent banner, but you can clear or block cookies at any time through your browser settings — this may affect booking and login functionality.

Contact Us

Home Thai and Remedial Massage, Rozelle
Shop 1 / 615 Darling Street, Rozelle NSW 2039
Phone: 0478 959 446
Email: info@homethaimassage.com.au